FAQ
Prices, shipping & delivery
Prices and shipping costs · Delivery, delivery time and passing of risk
Prices and shipping costs
- The prices stated in the quote apply. Prices for consumers include statutory VAT; prices for businesses are exclusive of VAT.
- Shipping costs and, where applicable, freight, installation or additional costs are shown separately in the quote.
- VAT is charged according to the rules of the country of delivery where applicable. For deliveries across borders, additional customs duties, import taxes and fees may apply, which are borne by the customer unless the quote states otherwise (e.g. delivered duty paid).
Delivery, delivery time and passing of risk
- We deliver to the delivery address given by the customer. Large items such as charging carts and charging cabinets are delivered by freight forwarder to the kerbside, unless something else (e.g. delivery to the place of use or installation) has been agreed in the quote.
- The delivery time is stated in the quote or order confirmation. Delivery times shown on the website refer to goods in stock and are non-binding guide values. Depending on the country of delivery we deliver from our warehouse in Dubai or Germany.
- If ordered goods are not available because our supplier does not deliver to us through no fault of our own, we will inform you without delay. In this case we may withdraw from the contract; any payments already made will be refunded without delay.
- Partial deliveries are permitted where they are reasonable for you. You will not be charged any additional shipping costs for them.
- For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the customer. For businesses, the risk passes when the goods are handed over to the carrier.
- Businesses must check the goods on delivery for externally visible transport damage and note it on the delivery note or consignment note. This does not affect the statutory rights of consumers; however, we ask you to report transport damage as soon as possible so that we can make claims against the carrier.